RELIABLE SALES-CLOUD-CONSULTANT TEST CRAM, SALES-CLOUD-CONSULTANT RELIABLE EXAM QUESTION

Reliable Sales-Cloud-Consultant Test Cram, Sales-Cloud-Consultant Reliable Exam Question

Reliable Sales-Cloud-Consultant Test Cram, Sales-Cloud-Consultant Reliable Exam Question

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q191-Q196):

NEW QUESTION # 191
Northern Trail Outfitters (NTO) has configured a private sharing model for the following: * Accounts * Opportunities As part of NTO's sales strategy, each sales representative collaborates with the same set of individuals for each opportunity. How should sales representatives be given appropriate access to an opportunity?

  • A. Create a trigger for each sales representative that would automatically share the opportunity with his or her default opportunity team.
  • B. Enable Chatter and configure a customer Chatter group for the opportunity to allow collaboration on ideas.
  • C. Enable opportunity team selling and have each sales representative configure his or her default opportunity team.
  • D. Create a public group for each team and have the sales representatives manually share the opportunity with their respective group.

Answer: C


NEW QUESTION # 192
Universal Containers has enabled Social Accounts and contacts. When a sales representative accesses a contact within salesforce, the representative is unable to see detailed information from the contacts Facebook profile (e.g. contacts wall postings). What is preventing the sales representative from accessing detailed information on the contacts Facebook page?

  • A. The fields configured by Universal Containers administrator on the contact page layout are missing
  • B. The information shown is based on the sales representative's connection level with the contact on '-' Facebook.
  • C. The link to the Facebook profile is not configured with the administrator password to access detailed '-' information
  • D. Universal Containers must purchase the Facebook license to access public information for its users

Answer: B


NEW QUESTION # 193
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers

  • A. Net promoter Score
  • B. Service Level Agreement
  • C. Customer Support Requests
  • D. customer satisfaction Survey
  • E. Customer Purchase History

Answer: A,D,E


NEW QUESTION # 194
Cloud Kicks has two sales divisions: a franchise sale division and a public sales division. The sales representatives for each division have their own user profiles and person Accounts. The franchise sales division sales representatives cannot create person Accounts, and they should only be able to set up franchise Accounts. What should the Consultant recommended to meet this requirement?

  • A. Utilize Divisions to hide person Account from the franchise sales division's sales representative user profile
  • B. Remove person Account record types from the franchise sales division's sales representative user profile
  • C. Ensure that the "Disable Person Accounts" permission on the franchise sales division's sales representative user profile is checked
  • D. Hide the Person Account checkbox from the franchise sales division's sales representative user profile through Field-level Security.

Answer: B


NEW QUESTION # 195
Universal Containers sells to a customer segment that has dozens of daily order and payment transactions. These customers have low credit limits which are closely monitored. At the time orders are accepted, management wants to check the customers available credit in Salesforce using information sourced from a third-party cloud application.
What approach should a consultant recommend for this credit system Integration?

  • A. Create a daily job using the custom object import wizard to retrieve credit balances.
  • B. Create a scheduled batch using Apex to retrieve credit balances each night.
  • C. Create a web service using Apex to retrieve credit balances as needed.
  • D. Create a data mapping in Data Loader for periodic manual credit uploads.

Answer: C


NEW QUESTION # 196
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